PRIDES of Digital Transformation – Part 6

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E – is for Experience.  You will be in a new world where employees, partners, clients, and even consumers will be using your systems.  The ability to be aware of their experience and optimize their experiences will be fundamentally important to your business’ success.

PRIDES of Digital Transformation:  What you need to solve for when you undertake a Digital Transformation Initiative.  P=Protection … R=Resourcing … I=Identity … D=Data … E=Experience … S=Security.

E – is for Experience.  You will be in a new world where employees, partners, clients, and even consumers will be using your systems.  The ability to be aware of their experience and optimize their experiences will be fundamentally important to your business’ success.

End user experience monitoring is a critical technology today, especially when your business success depends on offering exceptional user experiences. Prior to launching a website or web application, end user monitoring enables you to evaluate the likely experience of users by identifying potential bottlenecks in resources and through load testing under anticipated traffic. And after launch, end user experience monitoring lets you improve performance by tracking the experience of individual users, and by analyzing what happens on every click.

Successful Digital Transformation requires you to understand the experience of every user (employee, partner, customer, or consumer) on every visit, with the visibility, context, insight, and adaptability you need to ensure quality experiences.  Using an Application Performance Management (APM) solution will allow you to see exactly where the bottlenecks are anywhere in the transaction chain and make decisions based on real user experiences rather than just page performance.

The key to success is to be able to decouple from the infrastructure when thinking about performance.  Acceptable performance of an application exists only in the experiences of the end users and Digital Transformation will result in multiple sets of end users.  The proper APM solution will take the ‘transaction’ or ‘end user’ perspective:  what exactly is the end user’s experience when they try to achieve their desired outcome using our services?  As the Digital Transformation spans old and new technologies, infrastructures, and hybrid cloud environments the answer to the end user experience question becomes as complicated as it is fundamentally important to your success.  A good APM solution will deliver the answer to that complicated and fundamentally important question and allow you to truly optimize the experiences with precise and accurate actions that lead to positive impact. 

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